1. About Us

2. What Personal Information We Collect

Elior Energy collects information when you interact with us through our website, social media lead forms, phone calls, and emails. This may include your full name, phone number, email address, suburb or postcode, property type, and whether you have existing solar. We only collect information that is reasonably necessary to deliver solar, battery, and related energy quotes and services.

3. How We Collect Personal Information

We obtain information when you:

• Complete a Facebook or Instagram lead form
• Submit an enquiry through this website
• Contact us by phone, email, or messaging
• Request a quote or consultation
• Sign an agreement with us

4. Why We Collect Your Information

We use your personal data to:

• Generate solar and battery quotes
• Evaluate your eligibility for services and rebates
• Respond to your enquiries
• Coordinate site visits and installations
• Deliver ongoing support services

We do not sell or rent your personal information to third parties.

5. How We Use and Disclose Personal Information

Your information is shared only with our internal staff, authorised contractors, accredited installers, network operators, and relevant government programs. All third parties are required to handle your information securely and in accordance with privacy laws.

6. Marketing Communications

Submitting an enquiry constitutes consent for us to contact you by phone, email, or message about that enquiry. You may withdraw this consent at any time by contacting us.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to your information is restricted to authorised staff only.

8. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information at any time. We aim to respond within a reasonable timeframe.

9. Complaints

If you have a concern about how we’ve handled your personal information, please contact us directly. If your complaint remains unresolved, you may escalate it to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us