1. Purpose

This Warranty Policy explains the rights of customers and the obligations of Elior Energy in relation to the supply and installation of solar systems. We comply with the Australian Consumer Law (ACL) and all applicable renewable energy program requirements.

2. Our Warranties

Workmanship Warranty

We provide a minimum 5-year warranty on our workmanship for the installation of solar PV systems. This covers defects arising from the installation process, including wiring, mounting, and system configuration. If a defect occurs due to workmanship, we will repair or rectify the issue at no cost to the customer.

Product Warranty

All solar panels, inverters, batteries, and other equipment supplied by Elior Energy are covered by the manufacturer’s warranty. Manufacturer warranties typically range between 5-25 years, depending on the product. Customers are provided with copies of all manufacturer warranty documents at the time of installation.

Performance Guarantee (if applicable)

Where manufacturers provide performance guarantees, such as panel efficiency over time, these are also passed on to the customer.

3. What Our Warranty Does Not Cover

• Damage caused by misuse, neglect, or failure to follow user instructions.
• Damage due to extreme weather events, natural disasters, or other circumstances outside our control.
• Alterations, repairs, or modifications not carried out or approved by Elior Energy.
• Issues caused by the electricity grid or network.

4. How to Make a Warranty Claim

Customers can lodge a warranty claim by contacting us through any of the following channels:

When lodging a claim, please provide:

• Proof of purchase (invoice/contract)
• A description of the issue
• Supporting photos (if available)

5. Warranty Response Process

• Acknowledgement — We will acknowledge all warranty claims within 2 business days.
• Assessment — We will assess the claim and, if required, arrange a site inspection.
• Resolution — Valid claims are rectified within a reasonable timeframe, generally no longer than 10 business days.
• Remedy — Depending on the claim, we provide repair, replacement, or other remedies in compliance with the ACL.

6. Customer Rights Under Australian Consumer Law

This warranty is provided in addition to your rights under the ACL. Customers are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable losses or damages.

Approved by: Elior Energy Management